Privacy Policy
American Home Protect Privacy Policy
Last Updated: November 27, 2022
Overview
This Privacy Policy describes how American Home Protect, LLC ( “AHP” or “we”) collects, uses, and shares personal information. This Privacy Policy applies to personal information we collect when you access or use our websites, including www.stophomerepairs.com and https://americanhomeprotectllc.com/, mobile applications, telephone, chat and SMS services, or other platforms or properties (the “Properties”), purchase a home service contract through us, or otherwise interact with us (individually and collectively with the Properties, the “Services”). This Privacy Policy also applies to personal information we collect from other sources, including our parent company Porch.com, Inc., Porch’s parent company Porch Group, Inc. and their direct and indirect subsidiary companies (each, a “Porch Group Company”) and the third-party providers of moving-related products and services arranged through the Services (“Service Providers”).
By "personal information," we mean information that uniquely identifies an individual, such as your name, or email address or government-issued identification number (such as your driver’s license number or social security number); your unique financial information, such as your credit card number; and information that we link to your unique identifier(s) or unique financial information. If information is de-linked or de-identified, we do not consider it to be personal information. For example, a postal address would not be personal information if it were included in a list of addresses without names or other unique identifiers. Business information (such as the name of a business or the business address or phone number) is not personal information.
References to AHP (or “we”) also include companies providing services to AHP, the Porch Group Companies, Service Providers and other business partners, to the extent that such parties are collecting, using, or sharing personal information for us or on our behalf. This Privacy Policy applies to information collected by those companies only when they provide it to us.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by posting the updated Privacy Policy on our website and updating the effective date at the top of this Privacy Policy. In some cases, we may provide you with additional notice, such as adding a statement to our website’s homepage or sending you a notification.
If you do not agree with the terms of this Privacy Policy, please do not continue using the Services.
Information We Collect
Information You Give to Us
We collect information that you provide directly to us. For example, we collect your name, email address, address, contact phone number, and other information when you register for an account; purchase our products; provide reviews or feedback or respond to surveys; request customer support; participate in our promotional marketing programs; communicate with us on social media; or otherwise upload, link or provide content that includes personal information.
Information We Collect Automatically
When you access or use the Services through our website or other digital Properties or when we send you emails, we and our advertisers may use tracking technologies to automatically collect information about you. Please see our Cookie Policy to learn more about these technologies, how we use them, and how to manage or disable them. Automatically collected information may be associated with your unique browser, device identifier, or Internet protocol (IP) address, but we do not consider it to be personal information unless it is linked to your unique identifier(s).
Automatically collected information includes:
· Log Information and Analytics. We log information such as IP address, time zone, access times, operating system, browser type and language, Internet service provider (ISP), and the web page you visited before navigating to our Services. We collect information about your use of our Services, such as clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations.
· Usage and Session Information. We collect usage information, such as how many visitors visit a specific page, how long they stay, which links they click on, and how, when and how often they order particular services, and session information, such as mouse actions, pages visited, screen actions and other interaction patterns.
· Device Information. We collect information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
· Location Data. If you are using mobile Services, we may collect location data directly from your mobile device if your device allows us to do so. In addition, your IP address may provide an approximate geo-location.
· Transaction Information. When you make a purchase, we collect information about the transaction, such as the date and location of the purchase.
· Emails. When you receive emails from us, we collect information about whether and when you opened the email, whether you clicked on the images and links in the email, and whether your computer or mobile device is capable of receiving HTML-based email.
Information Collected from Calls
When you call us, when we call you, or when we are connected on a call, we may monitor and/or record those calls for quality assurance and customer satisfaction purposes. In those jurisdictions where consent is required for a party to record a telephone call, you consent to us recording such calls. We treat the records of these calls, when linked to your unique identifier(s), as personal information.
Information We Collect from Porch Group Companies and Third Parties
The Porch Group Companies provide us with information they collect from their customers and business partners. For example, if you utilize the Porch Home Assistant, Porch may provide your information to us to allow us to offer our products to you.
AHP also obtains personal information from third-party data providers and public sources. We may match the personal information you provide directly to us (for example, your email address) with information obtained from other sources (such as your name, telephone number, and mailing address).
Social Media
When you interact or engage with us on social media sites such as Facebook through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, or better understand user reactions and issues. Once collected, this information may remain with us even if you delete it from the social media site(s).
Aggregate and Anonymized Information
We may also aggregate (group) or de-link/de-identify (anonymize) information. For example, based on the information we have obtained from and about individuals, we may compile information about geographic locations of sales, size and locations of homes, types and ages of appliances and systems in the house, and types of contracts purchased and provide that information to the Porch Group Companies or our business partners. Aggregated, anonymized data is not personal information subject to this Privacy Policy, and we may use it to analyze usage of the Services or for any other purpose. We may also share aggregated and/or anonymized information with Porch Group Companies and our and their business partners.
Categories of Personal Information Collected
In the last 12 months, AHP has collected the following categories of personal information from the categories of sources described above. We consider this information to be personal information to the extent that it is information that uniquely identifies you, is unique financial information, or is linked to your unique identifier(s), or if it is defined as personal information by applicable state law.
Category
Examples
Identifiers
Real name; postal address; unique personal identifier or online identifier; Internet Protocol (IP) address; email address; phone number; social security number date of birth; driver’s license number or other similar identifier
Personal information categories listed in the California customer records statute (Cal. Civ. Code § 1798.80(e))
Name; credit card number, debit card number, or any other financial information; insurance policy number; education, employment, or employment history; criminal background check history.
Address (in states that designate a postal address as personal information, such as California)
Types of personal information included in the CA customer records statute that are included in other categories are not repeated here
Protected classification characteristics under California or federal law
None.
Commercial information
Records of personal and real property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Internet or other similar network activity
Browsing history; search history; information on a consumer's interaction with a website, application, or advertisement
Geolocation data
Physical locations or movements; the location of a consumer’s computer or device when accessing or using the Properties
Audio, electronic, visual, thermal, olfactory, or similar information
Call recordings of customer service calls; photographs of individuals
Professional or employment-related information
None.
Biometric Information
None
Education Information
None (except as included in other categories)
Inferences drawn from other personal information
Profile reflecting a person's preferences, characteristics, predispositions, and behavior
How We Use Information We Collect
In general, we use the information we collect to operate our business and to facilitate the business of the Porch Group Companies, including:
· To provide, maintain, improve and personalize the Services and the services of other Porch Group Companies.
· To process transactions, to provide and improve customer service and performance, to communicate with you about your account, changes in our policies or other service matters, and to otherwise manage our customer relationships.
· To offer products and services from AHP, the Porch Group Companies, and our and their business partners.
· To optimize marketing campaigns, and to analyze their effectiveness, distribution and reach.
· To develop new products and services.
· To administer promotions.
· To detect, investigate and address technical issues, security incidents, fraudulent transactions, abuse, violations of our agreements and policies, and illegal activities.
· To comply with our legal obligations and legal process.
· To create aggregated or de-identified data sets.
· To analyze trends, administer the Properties, and track visitor navigations on the Properties to understand what visitors are looking for.
· To update, expand and analyze our records and identify new customers.
· To carry out certain short-term activities and other reasonable internal purposes related to the Services, the products or services you purchase through us or your ongoing relationship with us.
· To perform other business purposes described at the time the information is collected or as otherwise set forth in applicable data privacy laws.
AHP will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice.
How We Share Information
Except as described in this Privacy Policy, we do not sell or rent personal information to any third party. If we share personal information, we do so only as follows:
User-Directed Disclosures
We share your personal information when you direct us to do something that requires its disclosure or when you otherwise provide your consent. For example, when you make a claim under a home service contract you purchased, we share information with a repair technician or a similar person or company to evaluate your claim. The information we share includes, but is not limited to, your name, your home address, and the issues pertaining to your claim, such as repairs to a home appliance.
Porch Group Companies
We share information about you with Porch Group Companies for marketing purposes, to allow them to improve their products and services (such as confirming or supplementing information they have about you or classifying you as a mover), in connection with the database, technical, legal, accounting, and other services shared between the Porch Group Companies, and for other internal business purposes.
When you interact with AHP on behalf of your business, we may share your information with the Porch Group Companies to allow them to offer relevant services to your business. The Porch Group Companies will be bound by the terms of this Privacy Policy with respect to personal information received from AHP and will use that personal information only as described in this Privacy Policy.
Companies Providing Services to AHP
We share information with third-party vendors, consultants, and other service providers that are providing business services to AHP. For instance, we may share information with a third-party service provider that hosts the Properties, processes payments, provides call center or other customer service, sends out emails, serves ads to you on the Properties or on a third-party platform, or monitors or analyzes Services data. Such companies will have access to personal information only as necessary to carry out their work and are prohibited from using it for any other purpose.
AHP Business Partners
We share your personal information in connection with Services offered to you in conjunction with our business partners or in connection with partner programs or promotions. If you request, access or use our Services through our partners (which could be a Porch Group Company or a third party) or if you request, access or use their services through the Services, both AHP and the partner may receive your personal information. For example, if you are referred to the Properties by one of our partners, or if you sign up with us, request services from us, or consent to receive communications from us through a partner-promoted or co-branded website, AHP and that partner may share your personal information with each other. We may also disclose your personal information to partners if you participate in their promotion offered through us or you purchase or request information about a partner’s products or services from us. For example, if we offer a discount on a partner’s product or service through a marketing email or a website link, we may disclose to the partner personal information about our users who contact us or visit the partner’s website or their users who visit our website.
Companies with Which You Have an Existing Relationship
If you are already a customer of or otherwise have a direct relationship with a business partner of Porch or a Porch Group Company (an “Existing Relationship Company”), we or the Porch Group Company may disclose certain information about you to that Existing Relationship Company. If you are a match to a customer on the Existing Relationship Company customer list, we or the Porch Group Company may provide the Existing Relationship Company with information such as the groups or segments you belong to (such as mover or homeowner) and demographic information about you and your home (such as estimated household income and square footage), so that the Existing Relationship Company can provide you with more relevant advertising, products and services. We or the Porch Group Company will not give the Existing Relationship Company any of your contact information, unique personal identifiers, or unique financial information unless for another purpose permitted in this Privacy Policy. However, the Existing Relationship Company may already have some or all of that information (because of its existing relationship with you) and they will be able to link you with the other information about you that is provided to them.
Compliance with Laws and Policies; Protection of Rights
We may disclose your personal information if we believe disclosure is necessary to comply with any applicable law, regulation, or legal process, to cooperate with government or law enforcement, or to avoid legal liability; to resolve complaints or disputes; to investigate and resolve technical issues, security incidents, fraud, abuse, and illegal activities; if we believe your actions are inconsistent with the spirit or language of our user agreements or policies; or to protect the rights, reputation, safety and property of AHP or others.
Strategic Transactions
We may disclose personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business or in a bankruptcy, liquidation, dissolution or similar transaction. In the event that we or all of our assets are acquired in such a transaction, our collected information would be one of the transferred assets.
Professional Information
We do not consider business information of Service Providers to be personal information. Accordingly, we may share Service Providers’ business names, owner/proprietor names, business contact information and other information with third parties for any purpose.
Categories of Personal Information Disclosed
In the last 12 months, AHP has disclosed the following categories of personal information for a business purpose to the following categories of third parties:
Category of Information
Category of Third Parties
Identifiers
· Companies providing business services to us
· Third parties upon a request by you that requires disclosure
· Porch Group Companies
· AHP partners
· Courts, government officials, attorneys, investigators and other third parties as described in Compliance with Laws and Policies; Protection of Rights above
· Counterparties in financings, asset sales or other strategic transactions as described in Strategic Transactions above
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
· Companies providing business services to us
· Third parties upon a request by you that requires disclosure
· Porch Group Companies
· AHP partners
· Courts, government officials, attorneys, investigators and other third parties as described in Compliance with Laws and Policies; Protection of Rights above
· Counterparties in financings, asset sales or other strategic transactions as described in Strategic Transactions above
Protected classification characteristics under California or federal law
· None.
Commercial Information
· Companies providing business services to us
· Third parties upon a request by you that requires disclosure
· Porch Group Companies
· AHP partners
· Courts, government officials, attorneys, investigators and other third parties as described in Compliance with Laws and Policies; Protection of Rights above
· Counterparties in financings, asset sales or other strategic transactions as described in Strategic Transactions above
Internet or other similar network activity
· Companies providing business services to us
· Porch Group Companies
· Advertising networks
Geolocation data
None (except approximate geo-location data included in information in other categories)
Audio, electronic, visual, thermal, olfactory, or similar information
· Porch Group Companies
· Counterparties in financings, asset sales or other strategic transactions as described in Strategic Transactions above
Professional or employment-related information
None
Biometric Information
None
Education Information
None (except as included in other categories)
Inferences drawn from other personal information
None
Security
We take reasonable measures, including administrative, technical, and physical safeguards, to restrict access to your personal information and help protect it from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. For example, when you enter a credit card number on the Properties, we encrypt that information in transit over the Internet and when stored. However, no such measure is 100% secure.
Third-Party Websites or Services
The Properties may contain links to the websites and services of Service Providers, business partners and other third parties, either directly or through advertisements on the Properties. AHP is not responsible for the content or privacy practices of websites operated by third parties, including our advertising partners and networks. If you choose to visit their websites, use their services, disclose information to them, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies. We encourage you to review the privacy policies of third-party websites and services before providing any information to them.
Managing Your Personal Information
Account Information
You may access, update and correct your online account information, or update your communications preferences, at any time by logging into your online account. If you wish to delete your online account, please email us at DNS@americanhomeprotect.com. Please note that, even if your account is deleted, we may retain your information as required by law or for legitimate business purposes and your personal information may be retained by Porch Group Companies, and other third parties with whom such information has already been shared. We may also retain cached or archived copies of your information. In addition, information that you chose to provide in a public area of the Services (such as reviews) will remain visible to the public.
You may also request to access information or to update or correct inaccurate information by emailing us at DNS@americanhomeprotect.com or writing us at 3460 Lotus Drive, Suite 150, Plano TX 75075.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services.
To opt out of being tracked by Google Analytics when using our web-based services, visit https://tools.google.com/dlpage/gaoptout.
Promotional Communications
Receiving promotional calls, text (SMS) messages, emails and direct mail from AHP is completely voluntary, and you may opt out at any time. To opt out of promotional communications from AHP, you can contact AHP customer service at (877) 494-7483 or email us at DNS@americanhomeprotect.com. You can also opt out of receiving promotional emails by clicking the unsubscribe link in the email, and you can opt out of promotional text (SMS) messages by texting STOP. You may receive a final email or text message confirming your opt-out. Message and data rates may apply. Please allow up to 10 business days to process any opt-out request.
Please note that even if you opt out, we may still send you non-promotional communications, such as emails about site outages, your online account, or quote requests or bookings you have made.
Communications By Third Parties
To opt out from receiving promotional communications from a Porch Group Company or other third party, or to make requests regarding your personal information or other information held by them, you should contact them directly.
Children and Our Services
Our Services are not directed to children, and you may not use our Services if you are under the age of 18. If we learn that we have collected personal information of a child under 16, we will make commercially reasonable efforts to delete such information from our files.
State-Specific Rights
Your California Resident Privacy Rights
Under the California Consumer Privacy Act or CCPA, California residents have certain rights regarding their personal information, including:
· The right to know the categories of personal information we’ve collected about them and the categories of sources from which we got the information (see Information We Collect);
· The right to know the business purposes for which we’ve shared their personal information (see How We Use Information We Collect);
· The right to know the categories of third parties with whom we’ve shared their personal information (see How We Share Information We Collect);
· The right to access the specific pieces of personal information we’ve collected about them and to request that we delete personal information, subject to certain exceptions (see below);
· The right to opt out of the sale of their personal information (see below); and
· The right to not be discriminated against for exercising their CCPA privacy rights.
For purposes of these rights, “sold” and “business purpose” have the meanings given in the CCPA. For example, if you submit an opt-out request, you will not be opted out from transactions that the CCPA does not deem to be sales. In addition, please note that the CCPA does not require us to delete personal information that we need to maintain for certain purposes.
To exercise the access and deletion rights described above with respect to your personal information, you may submit a verifiable consumer request to us by either:
· Calling us toll free at (877) 494-7483.
· Visiting our webpage at https://americanhomeprotectllc.com/
Only you, or someone that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. We will work to respond to a consumer request within 15 business days (for opt-out requests) or 45 calendar days (for deletion and access requests) of receipt. We will not charge you a fee for making a request unless your request is excessive, repetitive, or manifestly unfounded. If we determine that your request warrants a fee, we will notify you and explain our decision before completing your request.
Your Nevada Resident Privacy Rights
If you are a resident of Nevada, you have the right to opt out of the sale of certain kinds of personal information (such as name, physical address, email address, telephone number and other personal information collected through a website) to purchasers that will then license or sell the covered information to additional persons. You can exercise this right by emailing us at DNS@americanhomeprotect.com with the subject line “Nevada Do Not Sell Request.” Nevada law specifies various transactions that are excluded from the definition of “sale”; if you exercise this opt-out right, you will not be opted out from transactions that the law does not deem to be sales.
Retention
AHP retains personal information as long as it is needed for business or legal purposes.
Governing Law; Visitors Residing Outside the United States
AHP’s website and services are hosted and performed, and all personal information is processed, in the United States. This Privacy Policy is subject the laws of the United States of America and the State of Washington, without regard to conflict of law principles. If you reside outside of the United States, you are responsible for complying with local laws in connection with your use of the Services, and you consent to the collection, transfer, storage, and use of your personal information in the United States in accordance with this Privacy Policy.
The laws governing processing of personal information vary depending on the jurisdiction in which you reside. To the extent the laws of your jurisdiction are different or more restrictive than the terms of this Privacy Policy, it is our policy to follow the requirements of those laws to the extent those laws are applicable to AHP’s activities or your personal information.
Additional Information or Assistance
Please address comments or questions DNS@americanhomeprotect.com or write to us at the address below.
AHP
Attn: Privacy Policy
3460 Lotus Drive
Suite 150, Plano, TX 75075
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