FAQs

What is a home warranty?

A home warranty protects you from the surprise expense and trouble of a mechanical breakdown to a system or appliance in your home. For a budget-friendly monthly fee, you can have the peace of mind that most of the major systems and appliances are covered for repair or replacement. All it takes is one call to get a trusted service provider on the way to fix the issue. Call (877) 407-3820 now to get more information.

Why do I need a home warranty?

Let’s face it… home ownership is one of your most valuable investments, but also most costly. Just one unexpected repair, appliance replacement, or heaven forbid system fry, could blow your budget into next year. Add on top of that the stress and headache of finding a trustworthy and qualified repair provider, and you have days of dealing with calls, forms, research, and inconvenience on your hands. An American Home Protect home warranty gives you peace of mind knowing that the issue, headaches and hassles are handled before the problem even occurs.

What is covered?

When it comes to your American Home Protect home warranty, you get to decide what you want to cover by choosing a plan that works best for your home and budget. See our home warranty plans for a complete list of the major systems and appliances covered within the plans. You can also add optional items such as your pool, septic system, well pump, and several more, for a slightly higher cost.

Please note: The contract covers only those parts, systems and appliances specifically mentioned in your selected plan and contract. Proper maintenance of the systems and appliances must be kept to qualify as being covered. If a system or appliance fails due to lack of maintenance, it may not be covered. Please see your contract for specific coverage, exclusions and limitations.

What is not covered?

Unfortunately we can’t cover everything within your home. Take a look at our various plans to learn what your coverage options are or call us at (877) 407-3820 to get more information on what is and isn’t covered. Please see your contract for specific coverage, exclusions and limitations.

How long does my contract last?

Once we receive your payment, your American Home Protect home warranty contract it will be in effect for three years, with a renewal option on expiration. In some states, we also offer an auto-renewal option should you wish to keep your policy active indefinitely.

What out-of-pocket expenses will I have?

Each time you have a service request, you will pay a diagnostic fee (see your contract for exact cost) for each contractor that visits you. This fee is paid through our customer service representative and will range from $36 to $65. In some instances there may be additional costs or fees. Please see your contract for details.

I own homeowner’s insurance. Why would I want a home warranty?

Homeowner’s insurance will cover you in instances of damage from fire, water, wind, vandalism and other covered events. A home warranty handles the repair/replacement of items and systems that break down on their own through normal wear and tear.

How many times can I use my home warranty?

An American Home Protect home warranty allows for an unlimited number of covered repairs. You can use it as many times as you need to for whatever is in need of replacement or repair.

What if my appliances are old? Will that matter?

No, the age of your systems and appliances does not matter to American Home Protect. We will cover items that are properly maintained and that are in good working condition at the time you purchase the plan.

What if my appliance can't be fixed?

If the service contractor determines that your appliance or system cannot be repaired, it will be replaced. Please view your contract for additional details on replacements and how they operate.

I’m selling my home or planning to. Why would I want a home warranty?

An American Home Protect home warranty gives sellers a valuable tool to make the purchase of their home much more attractive to potential buyers. Buyers will have additional confidence in a real estate transaction because they know they will be covered when it comes to the systems and appliances in the house when the warranty transfers to cover them. These benefits make buying your home a MUCH more attractive possibility.

How do I transfer or renew my contract?

Call us at (877) 407-3820 and we’ll be happy to help you with a transfer or renewal of your contract over the phone.

Can I add the optional coverage at any time?

No, optional coverage can only be added at the initiation of your policy. However, if you purchase a new appliance or add a new home system, please contact us to see if we are able to adjust your policy to include your new item.

Are the service technicians licensed?

Yes! Our service technicians are licensed providers of the services you need to keep your house running. In addition to our service technicians, the handymen that you can hire to come to your house through our partnership with Porch are also licensed.

Why did I receive a letter from American Home Protect?

We send our letters out to people who own homes within the United States. We send the letter to inform you that you may not be covered by a home warranty. The urgency conveyed in our mailer is to encourage you to check the status of your own home warranty, and to explore home warranty options if you are not currently covered.

Is American Home Protect a scam?

While a home warranty may sound too good to be true, it is not a scam! American Home Protect provides customers access to home warranty options that can be used to protect their home. For more information on us, visit our page answering the question "Is American Home Protect a Scam?"

How do I sign up?

All you need to do is call is at (877) 407-3820 or complete this form and one of our specialists will contact you within 24 hours.